VOIP & COMMUNICATIONS

VoIP Phone Systems & FreePBX

Kent-ITS provides modern VoIP (Voice over IP) communication systems, replacing traditional analogue phone lines with flexible, scalable, and cost-effective solutions.

We work with providers such as Voipfone and deploy both:

• Hosted VoIP solutions
• On-premise PBX systems using FreePBX

Why VoIP Requires Proper Design

Many VoIP installations fail due to poor network configuration rather than the phone system itself.

Common issues include:

• No network segmentation
• No Quality of Service (QoS)
• Incorrect firewall configuration
• Lack of power backup

Kent-ITS addresses these issues by designing VoIP systems as part of the overall infrastructure.

Our VoIP Services Include

• Handset provisioning and configuration
• SIP trunk setup and provider integration
• Extension configuration and dial plans
• IVR systems and call routing
• Voicemail and call handling

Advanced Features

• Busy Lamp Field (BLF) for real-time call visibility
• Call groups and hunt groups
• Remote working support
• Failover routing for resilience

Network Integration

We ensure VoIP systems are:

• Placed on dedicated voice VLANs
• Prioritised using QoS
• Protected by secure firewall rules
• Supported by stable infrastructure

PSTN Switch-Off

The UK is phasing out analogue phone lines.

Kent-ITS provides full migration services, ensuring businesses transition to VoIP systems with minimal disruption and maximum reliability.